NOUN Support Ticketing Platform: The National Open University of Nigeria has officially opened a support system to attend to students’ complaints swiftly.
Hence, the NOUN e-ticketing portal link is https://support.nou.edu.ng/.
The Vice-Chancellor of the National Open University of Nigeria,NOUN, Prof. Olufemi Peters, has said the students of the institution will henceforth heave a sigh of relief as an e-ticketing platform designed to address their various complaints has been launched.
He said: “Part of our schedule is innovation and this is one innovation. I am happy that finally, today, we are resolving students’ complaints to challenges through a particular approach that will improve effectiveness and efficiency.”
According to him, NOUN e-ticketing is in tandem with the tenet of Open and Distance Learning, adding that it is “one of the kernels, one of the pillars of ODL, which is learner support services.”
Peters added that since students are not present “to lodge their complaints as is done in conventional universities where students could move to the departments to ask questions, we must make every effort to bridge the distance between them and the university.
“Therefore, the university must make every effort to bridge the distance between where they live and where we are. This is all the essence of what we are doing here today – bridging the gap, bridging the distance,” he said.
How to Lodge Complaints on NOUN Support Ticketing Platform
1. Go to the NOUN e-ticketing portal link at https://support.nou.edu.ng/
2. Open New Ticket.
Enter your matric number, then select the issue category, valid phone number and message body.
NOTE: You will be contacted and notified via NOUN email (e.g. NOU123456789@noun.edu.ng) and phone provided.
3. After entering the correct information, click on the SEND button to lodge your complaints.